<p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">目录:</p> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">1..申诉凭证要求</p> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">2.申诉入口及相关内容</p> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">3.处罚扣分影响</p> <h1 style="color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;"> <div style="width: 5.0px;height: 18.0px;background: #027cff;margin-right: 16.0px;position: ;top: 6.0px;float: left;"></div> <div>1、申诉凭证要求</div> </h1> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">您可以进入【我的阿里】-【规则中心】-【违规记录】页面,点击右侧的&amp;ldquo;查看申诉记录&amp;rdquo;按照页面提示查看和上传申诉材料哦。</p> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-link-0-1-2"><a style="font-size: 16.0px;line-height: 30.0px;color: #027cff;text-decoration: none;cursor: pointer;" target="_blank" href="https://work.1688.com/home/seller.htm?_path_=sellerBaseNew/aliRule/ruleLllegal&spm=a262jn.11251430.0.0.1f511768Eb1ork">点此查看违规记录</a></div></div> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">常见被投诉类型下的申诉材料示例和参考以下链接:</p> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">授权凭证 /正规进货凭证 申诉资料范例:https://114.1688.com/kb/detail/1000098363.html</p> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">自有知识产权 申诉资料范例:https://114.1688.com/kb/detail/1000098365.html</p> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">在先证明 申诉资料范例:https://114.1688.com/kb/detail/1000098367.html</p> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">与权利人作品存在差异 申诉资料范例:https://114.1688.com/kb/detail/1000098369.html</p> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">您还可以参考 https://club.1688.com/unithread/41911485.html 查看对应被投诉类型下的申诉材料要求。</p> <h1 style="color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;"> <div style="width: 5.0px;height: 18.0px;background: #027cff;margin-right: 16.0px;position: ;top: 6.0px;float: left;"></div> <div>2.申诉入口及相关内容</div> </h1> <h2 style="margin: 30.0px 0;color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;">1)申诉入口:</h2> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">在【卖家工作台】-【规则中心】-【违规记录】中找到需要进行申诉的违规编号,点击对应 【查看详情】进入申诉页面进行申诉。</p> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-link-0-1-2"><a style="font-size: 16.0px;line-height: 30.0px;color: #027cff;text-decoration: none;cursor: pointer;" target="_blank" href="https://work.1688.com/home/seller.htm?_path_=sellerBaseNew/aliRule/ruleLllegal&spm=a262jn.11251430.0.0.1f511768Eb1ork">点此查看违规记录</a></div></div> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div style="display: flex;flex-direction: column;align-items: flex-start;"><div style="position: ;display: block;max-width: 100.0%;"><img style="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/2019/778/353/11231353877_2002115099.jpg"/></div></div></div></div> <h2 style="margin: 30.0px 0;color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;">2)如何发起反通知申诉</h2> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">每个商品前面会有小框,勾选需要申诉的商品,填写申诉理由,选择对应申诉材料类型上传资料,点击下方的&amp;ldquo;提交申诉&amp;rdquo;按钮即可。</p> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div style="display: flex;flex-direction: column;align-items: flex-start;"><div style="position: ;display: block;max-width: 100.0%;"><img style="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/2019/991/258/11325852199_2002115099.jpg"/></div></div></div></div> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">详细操作方法点此 https://114.1688.com/kb/detail/20750266.html 查看</p> <h2 style="margin: 30.0px 0;color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;">3)申诉时效</h2> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">被投诉会员有三次申诉机会(特殊情形只有1次申诉机会),且每次申诉均有时效限制。</p> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">具体为会员须在收到投诉后的限定时效内提交申诉,逾期未发起申诉视为申诉不成立,且本次申诉机会用尽,其中:</p> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">1)第一次申诉时效为3个工作日;</p> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">2)第二次、第三次申诉时效分别为30个工作日;</p> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">3)规定的申诉机会用尽则申诉入口关闭。</p> <h2 style="margin: 30.0px 0;color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;">4)申诉结果查看方法</h2> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">您可以进入&amp;ldquo;规则中心-违规记录&amp;rdquo;点击&amp;ldquo;查看详情&amp;rdquo; 中的&amp;ldquo;查看申诉记录&amp;rdquo;按钮,进入当条申诉页面后,可以在&amp;ldquo;历史申诉&amp;rdquo;中查看历史申诉内容及审核结果。</p> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">【或者您可以先登录1688首页,然后打开网址:https://appeal.1688.com/complaint/seller/appeal.htm,找到对应投诉记录后,点击&amp;ldquo;查看/申诉&amp;rdquo;中的&amp;ldquo;历史申诉&amp;rdquo;按钮,查看历史申诉内容及审核结果】</p> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div style="display: flex;flex-direction: column;align-items: flex-start;"><div style="position: ;display: block;max-width: 100.0%;"><img style="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/2019/287/855/11390558782_2002115099.jpg"/></div></div></div></div> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">审核不通过具体原因可见截图</p> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div style="display: flex;flex-direction: column;align-items: flex-start;"><div style="position: ;display: block;max-width: 100.0%;"><img style="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/2019/582/845/11360548285_2002115099.jpg"/></div></div></div></div> <h1 style="color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;"> <div style="width: 5.0px;height: 18.0px;background: #027cff;margin-right: 16.0px;position: ;top: 6.0px;float: left;"></div> <div>3.知识产权投诉成立,如何扣分和涉及影响</div> </h1> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-link-0-1-2"><a style="font-size: 16.0px;line-height: 30.0px;color: #027cff;text-decoration: none;cursor: pointer;" target="_blank" href="https://rule.1688.com/rule/detail/939.htm?spm=a2693.6879473.1367436013.11.dLwMLH">点此查看违规处罚规则</a></div></div>