<p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">1688的B类交易,当商品的金额和款式差不多的情况下,采购员更在意的是商品的品质及相关售后服务。根据售后数据显示,约25%的纠纷因运费争议导致买卖家关系破裂。如果卖家开通运费险,由保险公司承担买家退货运费,不但可以提高商家被新客户搜索到的概率,还可以消除买家的忧虑,为促进新买家的转化,奠定信任基础。</p> <h2 style="margin: 30.0px 0;color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;">运费险可支持退货及换货,买家退货或换货产生的运费均由保险公司赔付!</h2> <h1 style="color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;"> <div style="width: 5.0px;height: 18.0px;background: #027cff;margin-right: 16.0px;position: ;top: 6.0px;float: left;"></div> <div>运费险是什么</div> </h1> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">退货运费险(卖家版):是指买卖双方在交易未完结前,买家发起退货/换货时请求时,保险公司对退货产生的单程运费提供保险服务。(卖家付费,赠送买家权益:买家退货时、换货时,运费由保险公司承担)</p> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div style="display: flex;flex-direction: column;align-items: flex-start;"><a style="position: ;display: block;max-width: 100.0%;" target="_blank" href="https://work.1688.com/home/seller.htm?_path_=sellerBaseNew/2017sellerbase_trade/baoYfx&spm=a262jn.11251430.0.0.e3df1768IjoQEY?tracelog=fin_yfx_toutiaotie917"><img style="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/2020/902/026/21204620209_2004814188.jpg"/></a></div></div></div> <h2 style="margin: 30.0px 0;color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;">开通运费险有什么好处</h2> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">开通运费险,对商家有很多优势,调研数据显示,开通运费险的商家比未开通的商家,在订单增长率、GMV增长率、买家增长率、商品动销率、复购等方面均有大幅提升。</p> <h2 style="margin: 30.0px 0;color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;">退货运费险:提升优质买家成交率的营销利器</h2> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div style="display: flex;flex-direction: column;align-items: flex-start;"><a style="position: ;display: block;max-width: 100.0%;" target="_blank" href="https://work.1688.com/home/seller.htm?_path_=sellerBaseNew/2017sellerbase_trade/baoYfx&spm=a262jn.11251430.0.0.e3df1768IjoQEY?tracelog=fin_yfx_toutiaotie917"><img style="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/2020/040/344/20290443040_2004814188.jpg"/></a></div></div></div> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div style="display: flex;flex-direction: column;align-items: flex-start;"><a style="position: ;display: block;max-width: 100.0%;" target="_blank" href="https://work.1688.com/home/seller.htm?_path_=sellerBaseNew/2017sellerbase_trade/baoYfx&spm=a262jn.11251430.0.0.e3df1768IjoQEY?tracelog=fin_yfx_toutiaotie917"><img style="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/2020/810/697/21120796018_2004814188.jpg"/></a></div></div></div> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div style="display: flex;flex-direction: column;align-items: flex-start;"><a style="position: ;display: block;max-width: 100.0%;" target="_blank" href="https://work.1688.com/home/seller.htm?_path_=sellerBaseNew/2017sellerbase_trade/baoYfx&spm=a262jn.11251430.0.0.e3df1768IjoQEY?tracelog=fin_yfx_toutiaotie917"><img style="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/2020/746/370/21044073647_2004814188.jpg"/></a></div></div></div> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div style="display: flex;flex-direction: column;align-items: flex-start;"><a style="position: ;display: block;max-width: 100.0%;" target="_blank" href="https://work.1688.com/home/seller.htm?_path_=sellerBaseNew/2017sellerbase_trade/baoYfx&spm=a262jn.11251430.0.0.e3df1768IjoQEY?tracelog=fin_yfx_toutiaotie917"><img style="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/2020/859/001/21044100958_2004814188.jpg"/></a></div></div></div> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div style="display: flex;flex-direction: column;align-items: flex-start;"><a style="position: ;display: block;max-width: 100.0%;" target="_blank" href="https://work.1688.com/home/seller.htm?_path_=sellerBaseNew/2017sellerbase_trade/baoYfx&spm=a262jn.11251430.0.0.e3df1768IjoQEY?tracelog=fin_yfx_toutiaotie917"><img style="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/2020/907/921/21121129709_2004814188.jpg"/></a></div></div></div> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">开通运费险商家,商品会搜索加权,推荐里优先展示</p> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div style="display: flex;flex-direction: column;align-items: flex-start;"><a style="position: ;display: block;max-width: 100.0%;" target="_blank" href="https://work.1688.com/home/seller.htm?_path_=sellerBaseNew/2017sellerbase_trade/baoYfx&spm=a262jn.11251430.0.0.e3df1768IjoQEY?tracelog=fin_yfx_toutiaotie917"><img style="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/2020/479/893/21204398974_2004814188.jpg"/></a></div></div></div> <h2 style="margin: 30.0px 0;color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;">运费险设置方法</h2> <div style="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div style="display: flex;flex-direction: column;align-items: flex-start;"><a style="position: ;display: block;max-width: 100.0%;" target="_blank" href="https://work.1688.com/home/seller.htm?_path_=sellerBaseNew/2017sellerbase_trade/baoYfx&spm=a262jn.11251430.0.0.e3df1768IjoQEY?tracelog=fin_yfx_toutiaotie917"><img style="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/2020/835/213/21121312538_2004814188.jpg"/></a></div></div></div> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">1688商家登录后,进入【商家后台】-【交易】-【保障服务】-【运费险】,进入运费险后台,点击立即开通。卖家的每笔交易都会扣除相应的保费。当发生交易,卖家操作发货填写正确的物流单号,则系统自动从卖家支付宝帐户扣除保费,每单几毛钱不等;如果这笔交易产生退货退款,那么买家产生的退货运费,将由保险公司承担。您可登陆支付宝账户-【账户资产】-【账户总览】,明细中查询。</p> <h2 style="margin: 30.0px 0;color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;">常见问题</h2> <h1 style="color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;"> <div style="width: 5.0px;height: 18.0px;background: #027cff;margin-right: 16.0px;position: ;top: 6.0px;float: left;"></div> <div>加入运费险对我有什么好处?</div> </h1> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">买家在搜索的时候,以及推荐页面,会优先展示有运费险的商品,您的店铺可以获得更多流量;如买家退货或换货时,运费险直接理赔给买家退货运费险,让客户更安心的购物,降低客服的沟通成本。</p> <h1 style="color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;"> <div style="width: 5.0px;height: 18.0px;background: #027cff;margin-right: 16.0px;position: ;top: 6.0px;float: left;"></div> <div>运费险保费怎么收取</div> </h1> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">保费按单收取,每笔实物订单在线确认发货后,系统自动从卖家支付宝账户扣除保费,扣款顺序为余额---余额宝;如未发货,则不收取保费。</p> <h1 style="color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;"> <div style="width: 5.0px;height: 18.0px;background: #027cff;margin-right: 16.0px;position: ;top: 6.0px;float: left;"></div> <div>如何确定每一单的保费?</div> </h1> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">您的店铺加入运费险后,保险公司根据您的店铺的前三个月的交易及退货情况评估您的风险率并确定每一订单之保险费,具体每一笔订单保险费以保单记载为准。</p> <h1 style="color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;"> <div style="width: 5.0px;height: 18.0px;background: #027cff;margin-right: 16.0px;position: ;top: 6.0px;float: left;"></div> <div>加入后,什么时候为每一笔订单投保?</div> </h1> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">卖家点击&amp;ldquo;确认发货&amp;rdquo;后生成保单,保障开始生效。(具体一笔订单是否赠送给买家运费险,以订单页为准</p> <h1 style="color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;"> <div style="width: 5.0px;height: 18.0px;background: #027cff;margin-right: 16.0px;position: ;top: 6.0px;float: left;"></div> <div>加入运费险后,为什么有些订单没有赠送运费险?</div> </h1> <p style="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">加入运费险后,部分订单可能因为以下原因不向消费者赠送运费险:a)该商品所属类目不支持赠送运费险,如充值卡等虚拟类目,或其他不支持运费险的类目;b)该订单存在骗赔风险。具体一笔订单是否赠送运费险,以下单页为准。</p>