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    白骨精Office口语笔记:电话响了怎么办

    帖子创建时间:  2012年07月08日 11:13 评论:9 浏览: 686 投稿
       1.接电话必备第一句:自报家门
      经典表达:
      Hello, ABC Company. This is XXX. How may I help you?
      您好,ABC公司,我是XXX。有什么可以帮您吗?
      举一反三:
      Good morning. ABC Company. This is XXX speaking. May I help you?
      Thank you for calling. You’ve reached ABC Company. This is XXX。
      2.接电话必备第二句:Ta不在,请稍等片刻。
      经典表达:
      XXX is not available at the moment. Could you hold for a few minutes please?
      XXX现在无法接听您的电话,您能稍等片刻吗?
      举一反三:
      XXX is with a client now. Would you mind holding for a moment?
      XXX is currently unavailable. Can you please hold for a moment?
      We’re experiencing a high volume of calls. Would you please hold?
      3.接电话必备第三句:我为您转接。
      经典表达:
      I’ll transfer your call to XXX。
      我将为您转接到XXX。
      举一反三:
      I’ll transfer you over to XXX’s line。
      I’ll put you through。
      I’ll put XXX on the phone。
      I’ll get XXX for you。
      I’ll connet you。
      4.接电话必备第四句:稍后再打给您。
      经典表达:
      Would you leave your name and number and I can call you back?
      您能留下您的姓名和电话吗?我稍后再打给您?
      举一反三:
      Do you have a number I can reach you back at?
      I’ll be glad to return your call if you will leave your name and number。
      5.接电话必备第五句:您需要留个口信吗?
      经典表达:
      May I take a message for you?
      我能为您留个口信吗?
      举一反三:
      Can you leave a message?
      Would you like to leave a message?
      Can I transfer you to XXX’s voice mail?
      小编注:留言内容一般要包括以下几个方面。(1)致电人姓名,(2)致电人公司名称,(3)致电人电话号码/分机号,(4)留言的日期和时间,(5)收到留言后需要做出的回应(回拨电话还是等候致电人第二次打入),(6)留言记录者签名(以防收到留言的人有任何不明白的地方可以再沟通确认)。
      6.接电话必备第六句:您能再重复一遍吗?
      经典表达:
      Would you repeat that please?
      请您再重复一次好吗?
      举一反三:
      I beg your pardon?
      Would you say it once more please?
      Could you repeat what you just said?
      7.接电话必备第七句:感谢致电,结束通话
      经典表达:
      Thank you for your calling, have a nice day。
      感谢致电,祝您度过愉快的一天。
      举一反三:
      Thank you for calling, goodbye。
      Thank you very much, goodbye。
     
     
     
     


     
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